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Booking Terms and Conditions

Payment

Course fees, including any additional transfer charges, are due in full prior to the course taking place. Arrangement for payment after the course date must be made prior to the course. In the event of late payment we reserve the right to not accept future course bookings and to cancel delegates' course bookings from your institution. We also reserve the right to charge interest on outstanding invoices at the rate of 2% per calendar month.

Open courses: Cancellation or transfer

All cancellations and transfers for open courses must be requested in writing to [email protected] or via telephone to 020 8253 8247 and we recommend you receive acknowledgement from us in return. You may substitute a delegate with another with no charge but please contact us in advance of your course if you wish to do this.

Cancelling a booking

Percentage of fee credited

Transferring a booking

Fees Charged

More than 21 days

100%

More than 21 days

No Charge

8-20 days

50%

8-20 days

£90

Less than 7 days

0%

Less than 7 days

Full charge

In-house training: Cancellation or postponement

Settlement of your invoice must be made in full within 28 days of receipt or before the course date, whichever is the sooner.

From the date of making your booking with us you have 7 days in which to cancel without charge. Thereafter your booking will be bound by our terms and conditions. Postponement of in-house training carries a £90 administration fee. If less than 14 days before the in-house training event, a postponement fee of up to 25% may be charged. All cancellations must be received in writing to [email protected]. Refunds of in-house training fee will be offered on the following basis:

Cancelling a booking

Percentage of fee credited

Postponing a booking

Fees Charged

More than 60 days

100%

More than 60 days

£90

45-59 days

75%

45-59 days

£90

30-44 days

50%

30-44 days

£90

Less than 30 days

0%

Less than 30 days

Up to 25%

Pre-book scheme

Transfer fees of less than 30 days' notice will still apply and no refunds will be given on this scheme.

Cancellation of Courses and Changes to Content

Creative Education’s courses are constantly updated and improved and we reserve the right to alter any of the courses’ content without prior notice. Creative Education Limited will make every effort to provide the services as specified, but, if for any reason beyond its control it fails to do so, neither Creative Education Limited nor its directors or employees shall be liable for any resulting loss or damage. In such circumstances, delegates will be offered an alternative date or a credit note.

Authorisation

By submitting a booking to us, by whatever means, you are acknowledging that you have received authorisation for this expenditure from the relevant person at your institution, therefore we reserve the right to pursue payment for your booking 7 days after it was taken.

Legal interpretation

The materials, training and courses provided by Creative Education Limited cannot be relied upon for legal interpretation. Neither Creative Education Limited nor its employees, trainers or consultants can accept responsibility for delegates’ actions, or those of other people reading the course notes or interpreting the training in litigation, or responsibility for any loss incurred as a result of relying on the training or the training notes.

Discounts

Any discounts on Creative Education Limited courses are exclusive – they cannot be combined. Except for pre-agreed discounts, the higher discount will always be applied. Where discounts are offered these must be requested at time of booking, and will not automatically be applied. In cases where a free gift is offered, this will be delivered to the chosen address following full payment and the delegate’s attendance on the course, and only when the relevant gift code is quoted at the time of booking.

Cooling Off Period

From the date of making your booking with us, whether online, phone, fax or post, you have 7 days from which to make a cancellation without charge. Thereafter your booking will be bound by our terms and conditions. For full terms and conditions see www.creativeeducation.co.uk/terms

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