Suitable for: Any member of teaching or non-teaching staff looking for practical strategies for managing behaviour and resolving conflict; as well as those directly involved in leading or managing others.
Phases suitable for:
The term conflict describes friction, distrust, or lack of empathy between individual team members or with a person you directly line manage. Conflict in itself may not be an entirely negative aspect as when dealt with properly it can result in increased understanding, cohesion and improved knowledge. However, when managed in the wrong way, real and legitimate differences between people can quickly spiral out of control. Participants will gain an understanding of the different types of conflict and how to resolve conflict in such a way that both parties benefit from the process. In addition, this course is designed to increase the participants’ confidence in delivering difficult messages.
Excellent, lots of ideas and ways to manage situations in the work place with vunable people. Joanne Morris, Oldbury Academy
Good practical tips and advice relating to real situations. Kelly Etheridge, Drapers Pyrgo Priory School
Information and booking was easy and good. Course content contained what I required. Alison Mills, Southend High School for Girls
Excellent leader who personalised the conversation to our needs. William Carter, English Martyrs Catholic School
Very professional. Excellent resources and tutor approachable and knowledgeable. Natalie Bevan, Cefn Hengoed Community School
Has empowered me to tackle issues before they escalate and given strategies of how to structure possible conversations. Yasmin Akhtar, Queensbury School