Managing Conflict | Conflict Resolution Guide

ABOUT US | NEWS | CONTACT US | WORK FOR US | INTERNATIONAL

FREEPHONE 0800 881 8185

for a courseall

Home > Training > Find a Course > Managing Conflict and Dealing with Difficult People

Courses Viewed Recently

New Roles and Responsibilities for Year Leaders and Tutors

Nurturing Staff Well-being in Your School

Key Stage 3 Assessment in Physical Education

Drama for NQTs and Teachers with Other Specialisms

Managing and Sustaining Change

Managing and Sustaining Change

How to Observe Lessons Using the Ofsted Criteria - Special Schools

Faustus

Graphic Design: Advertising and Packaging

Introduction to Special Needs

Managing Conflict and Dealing with Difficult People 4753

Course Details

See Dates

Most people have at some time had to deal with difficult behaviour from colleagues at work. This course will help individuals to develop positive strategies for managing negative behaviour. The day will involve a balanced mix of tutor input, group discussion and tactful proactive strategies for managing conflict and difficult situations.

Handling colleagues who exhibit negative behaviour

Recognising the causes and consequences of conflict

Managing anger and manipulative behaviour

Minimising disruption when dealing with ‘problem people'

Managing your own behaviour to avoid negativity

Strategies to nurture healthy inter-personal relationships

Developing self-esteem and the ‘feel good' factor

Duration: One day | Cost:£270.00+ VAT | Reference: 4753 WW