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School/College Office Reception Skills for Front-line Staff 4771

Course Details

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As they are frequently the first point of contact with the outside world, front-line staff play a vital role in shaping the image and reputation of their school or college. This course will help office staff to maximise their potential in these areas.

Giving a professional and courteous impression to visitors and callers

Becoming a vital link in the school’s management chain

Developing key skills for running reception successfully

Improving communication and listening skills

Handling difficult people, coping with crises and conflict

Projecting a professional image

Promoting co-operation amongst colleagues

Improving your management skills

Duration: One day | Cost:£270.00+ VAT | Reference: 4771 WW

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