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Going the Extra Mile - Customer Service Skills for Office Staff 7642

Course Details

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Going the extra mile and providing excellent customer service to parents, staff and students enhances motivation, increases productivity and contributes towards a more positive working environment. Using practical strategies, this course will give you the tools you need to provide excellent customer service, and to pass on this good practice to the whole school office team.

Defining excellent customer service – sharing good practice

Learning communication skills – face-to-face and on the telephone

Developing listening and questioning skills

Handling difficult parents, students and colleagues

Creating an action plan for delivering excellent customer service

Duration: One day | Cost:£270.00+ VAT | Reference: 7642 WW

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Recent Course Evaluations


Very enjoyable course at a convenient venue. Plenty of time allowed for discussion. It has given me a lot to think about when I return to school tomorrow. Thank you.
Alison Farley - Parkside School
05/06/2009