Main Menu


In-house Training

Consultancy

Courses

Courses by Subject

Courses by Role

Courses by Phase

Courses by Country

Courses by Focus Area

Providing service excellence for schools and colleges

Inhouse Training Course In-house

This course is only available to be delivered in your school. To find out how we can tailor this course to fit your needs, call our in-house team on 020 8253 8241 to receive a free, no-obligation quote.

Alternatively to search through our open courses visit our find a course page.


Phases suitable for:

  • EYFS
  • Primary
  • Secondary
  • Further Education
  • Special

Course Reference: 6587WW

This course will examine the processes required to develop a focused and healthy customer service attitude, enabling individual staff to provide a high quality service.

  • The image of the school
  • "Internal” and “External” customers
  • Meeting customer expectations
  • Keys to customer satisfaction
  • Leadership and management commitment
  • Monitoring satisfaction
  • Managing complaints and learning from them
  • Generating feedback loops
  • Establishing a climate of respect and support
  • Motivating the staff
< Back