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Providing service excellence for schools and colleges

Inhouse Training Course In-house

This course is only available to be delivered in your school. To find out how we can tailor this course to fit your needs, call our in-house team on 020 8253 8241 to receive a free, no-obligation quote.

Alternatively to search through our open courses visit our find a course page.

Phases suitable for:

  • EYFS
  • Primary
  • Secondary
  • Further Education
  • Special

Course Reference: 6587WW

This course will examine the processes required to develop a focused and healthy customer service attitude, enabling individual staff to provide a high quality service.

  • The image of the school
  • "Internal” and “External” customers
  • Meeting customer expectations
  • Keys to customer satisfaction
  • Leadership and management commitment
  • Monitoring satisfaction
  • Managing complaints and learning from them
  • Generating feedback loops
  • Establishing a climate of respect and support
  • Motivating the staff
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Online Delivery Available

While you may not be able to attend our course face-to-face, we're delighted to announce that many of our courses are now available for fully online delivery.

To find out more, please click here.

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