Phases suitable for:
School and college administrators can find themselves in the front line, dealing with angry people. The first point of contact for irate parents, students, teachers, tutors, suppliers and members of the local community is usually the school office. This course will offer practical strategies for de-escalating conflict and managing anger.
While you may not be able to attend our course face-to-face, we're delighted to announce that many of our courses are now available for fully online delivery.
To find out more, please click here.