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Telephone skills training course

Inhouse Training Course In-house

This course is only available to be delivered in your school. To find out how we can tailor this course to fit your needs, call our in-house team on 020 8253 8241 to receive a free, no-obligation quote.

If you are looking to attend a course externally, you may be interested in Frontline Staff that Make a Difference.


Phases suitable for:

  • EYFS
  • Primary
  • Secondary
  • Further Education
  • Special

Course Reference: 7173WW

Our voices and what we say reveal as much about us as the clothes we wear and the expressions on our faces. The course will enable you to develop your telephone skills, gain accurate and specific information from the caller and give them concise and correct information in return.

  • Understanding communication and conversation
  • Influencing how your caller responds to you
  • Looking after yourself
  • Gathering information
  • Listening skills
  • Matching and leading
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