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Advanced Communication Skills for Non-teaching Support Staff

Inhouse Training Course In-house

This course is only available to be delivered in your school. To find out how we can tailor this course to fit your needs, call our in-house team on 020 8253 8241 to receive a free, no-obligation quote.

Alternatively to search through our open courses visit our find a course page.


Phases suitable for:

  • EYFS
  • Primary
  • Secondary
  • Further Education
  • Special

Course Reference: 7644WW

Face-to-face, telephone, electronic and written communications will be explored in this one-day course which is designed to aid support staff in developing an efficient and effective approach to day-to-day communication. As well as examining best practice, delegates will be encouraged to draw on their own positive and negative experiences of communication in order to create a personal action plan for use on their return to school or college.

  • Communication examined – what is effective communication?
  • Face-to-face and on the telephone – the importance of active listening
  • Electronic communication – effective use of email and email-etiquette
  • Written communication – the essential rules for effective writing
  • Communication failure – rescuing difficult situations
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