Action and reaction: a guide to good communication

The ability to effectively communicate is key to the senior leader’s role. In interactions with staff, students and parents, it is important to understand the meaning beneath the words, and grasp what is really being said. By learning to analyse the nuances of communication, personal effectiveness is enhanced, misunderstandings are reduced and conflict can be handled with ease.

Course Outcomes

  • Understanding interaction – tone of voice and body language
  • Communicating effectively – giving a clear message
  • Questioning and listening techniques
  • Dealing with conflict and difficult people
  • Enabling people to feel at ease during interviews
  • Overcoming SEN barriers to communication
  • Cultural differences to bear in mind

This is one of the courses from our archive.

You can still have it delivered in your school or college, adapted to your needs and the current context, by one of our expert associates.

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