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Frequently Asked Questions

Those practical questions that you may like help with.

If you can't find the answer you need, then call us on 020 8253 8247 and we'll be happy to help.

School children with painted hands raised
  1. How can I view the courses I am due to attend?

    Simply click 'Login' at the top of the screen, then fill in your username and password. You will then see either a list of future and past courses or be prompted to update your preferences. If it is the latter, verify the details and then use the right hand menu to access your courses.

  2. Where will my course be held?

    If you have already purchased your course, you can find out where it will be held in the 'My Account' area of the website. Question 1 explains where to access this. The venue is subject to change, but will be confirmed three weeks in advance of the course date.

  3. Who will the course leader be?

    So that we can offer a wide range of courses, we have a number of different course leaders able to deliver certain courses. This sometimes means that we do not confirm which course leader will be delivering the course until close to the course date. If you log into the 'My Account' section of the website (see question 1) and view your future courses the lecturer will be listed once they are confirmed.

  4. What should I wear?

    Generally, our courses are held in a hotel environment with a smart casual dress code. For certain courses however - such as practical Dance courses - a different dress code is required. Your email with joining instructions will give you confirmation but please contact us if you are unsure.

  5. How should I tell you about my dietary requirements or special needs?

    We will ask for these details at the time of booking, but if you are unsure you can check your preferences by logging into the 'My Account' section (see question 1 for instructions). Alternatively call us in 020 8253 8247 and we will update your details for you.

  6. What times does the course start and finish?

    Generally, registration is at 9.30am with courses starting at 10am and finishing at 4pm. To be sure, visit the 'My Account' (see question 1) area of the website for confirmation on your course.

  7. Why have I not received any information about my course?

    We send out confirmed information about your course three weeks before. If it is 10 days or less to the date of the course and you have still not received any information, please contact us as soon as possible on 020 8253 8247.

  8. Why do some of your courses run with so few people on them?

    There are many benefits to running courses in smaller groups - you have more opportunities to ask the course leader questions, the course leader can tailor the course to your needs and address your concerns directly and it allows us to offer more courses on specific topics that you can't find elsewhere. We limit our courses to a maximum of 16 participants to make sure you get the ideal learning environment.

  9. How are course leaders chosen?

    Whichever course leader is assigned to deliver your course you can be assured that they have undergone a rigorous evaluation for their ability to facilitate training, the breadth of their experience and the depth of their subject knowledge.

  10. Can I be one of your course leaders?

    We are always looking for new talent to deliver our training, work on consultancy assignments and for permanent and interim roles in schools. If this sounds like something you would be interested in you can find out more information here. [link to work for us]

  11. I booked online, has my booking gone through?

    You should receive a confirmation email when you make your booking online. If you have not received this please contact us on 0800 881 8185.

  12. I'm waiting for authorisation internally but can I reserve my place?

    Yes. We recommend you make provisional bookings with us if you know you wish to attend the course. This will reserve your place so you don't miss out. To make a provisional booking simply call our bookings team on 0800 881 8185. You also have the ability to send course details direct to your authorising manager using the 'Get Authorisation' button listed next to the 'Reserve' button on the course page.

  13. Can I cancel a course?

    You can cancel at any time, although depending on when you cancel the course some cancellation/transfer fees may apply. This is because we incur costs that we cannot recover after a certain point before the course.

    Courses must be cancelled and the cancellation acknowledged by Creative Education. This should be done preferably via email to [email protected] or in person. To avoid cancellation fees you can instead have someone attend in your place (see question 14).

  14. How do I make a complaint?

    We want you to experience the best service we can provide both pre and post course. If you feel we have not met your expectations in any way please contact us and we will review your feedback.

    To make a formal complaint please submit a written account of your feedback to either [email protected] or via post to Customer Services, Creative Education Limited, Creative Education House, 4 Avon Path, South Croydon, Surrey CR2 6AX. Please provide us with as much detail as you can to help us investigate your complaint. If the complaint is course related then we request that you send this information within 7 days of attending the course.

    We will reply in writing within 3 weeks from when we receive your complaint. If it is not possible for us to fully respond to you within this time, we will let you know and tell you what is being done to conclude your complaint. Creative Education takes all feedback seriously whether via our evaluations or by a formal channel.

  15. Can somebody else attend instead of me?

    Absolutely. There is no charge to change the person attending the course. We do ask though that you let us know in advance so we can print the correct name on their certificate and ensure we cater for any special needs or dietary requirements.

  16. Can I receive a copy invoice?

    Of course. To receive a copy invoice please contact us on 020 8253 8243 or via email at [email protected] and we will send one to you directly.

  17. Could you remove me from your mailing list?

    We will of course remove people from our postal and email lists, and apologise for any inconvenience we may have caused you. To be removed simply contact [email protected] It would be helpful if you could tell us your reason, e.g. no longer at school / too much mail etc.

  18. I've found a course of yours online - can I have it delivered in-house?

    You can have any of our courses delivered in-house or have one tailored to suit your particular requirements. Contact our in-house team for more information on 020 8680 4077.

Not found the questions you were looking for? Call us on 020 8253 8247 and we'll be happy to help.
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