Inhouse Training
Confident, Compassionate Conversations for Support Staff
Equip your support staff with the confidence and communication tools to de-escalate conflict, build trust and contribute to a calm, consistent school culture.
Support staff often play a crucial role in building relationships and maintaining calm — yet they may receive little training in how to respond when things go wrong. This course provides practical, confidence-boosting strategies to help support staff handle difficult conversations with clarity, consistency and compassion.
What This Training Helps Your Team to Do
- Respond confidently to conflict, dysregulation or defiance
- Use calm, clear language to de-escalate tension
- Build trust with pupils through everyday interactions
- Support whole-school consistency in communication and behaviour
- Feel equipped and valued as part of the wider behaviour strategy
Accessible Pricing
Flexible Delivery, Clear Pricing
Webinar
75-minute Online Webinar
£
695
Plus VAT
-
A pre-session questionnaire to tailor delivery
-
Follow-up access to on-demand CPD courses
-
Includes session recording
Popular
Keynote
90-minute Face to Face Training
£
850
Plus Travel and VAT
-
A pre-session questionnaire to tailor delivery
-
Follow-up access to on-demand CPD courses
-
All handouts, slides and resource packs included
Half Day
Half Day Face to Face Training
£
1150
Plus Travel and VAT
-
A pre-session questionnaire to tailor delivery
-
Follow-up access to on-demand CPD courses
-
All handouts, slides and resource packs included
Full Day
Full Day Face to Face Training
£
1495
Plus Travel and VAT
-
A pre-session questionnaire to tailor delivery
-
Follow-up access to on-demand CPD courses
-
All handouts, slides and resource packs included
Best Value
Need something cross-school or for multiple sites? Get in touch for a quote.