Inhouse Training
Confident, Compassionate Conversations for Support Staff
Equip your support staff with the confidence and communication tools to de-escalate conflict, build trust and contribute to a calm, consistent school culture.
Support staff often play a crucial role in building relationships and maintaining calm — yet they may receive little training in how to respond when things go wrong. This course provides practical, confidence-boosting strategies to help support staff handle difficult conversations with clarity, consistency and compassion.
What This Training Helps Your Team to Do
- Respond confidently to conflict, dysregulation or defiance
- Use calm, clear language to de-escalate tension
- Build trust with pupils through everyday interactions
- Support whole-school consistency in communication and behaviour
- Feel equipped and valued as part of the wider behaviour strategy
What You Get
What Training Is Included?
We’ve designed this training to be both consistent and flexible. Every session includes the core module, and you can add one or two optional modules for a deeper, more tailored experience.
CORE MODULE
Calm Words, Strong Boundaries: Everyday Communication That Works
Audience: Support staff
- Stay calm and confident during difficult moments
- Use language that is firm, respectful and non-confrontational
- Respond to frustration or dysregulation without escalating it
- Reconnect with pupils after incidents and support fresh starts
EXTENSION 1
De-escalation in High-Pressure Spaces
Audience: Pastoral staff, SLT, Lunchtime Supervisors, Reception Staff
- Recognise early signs of escalation in corridors, lunchrooms and entry points
- Apply simple, effective strategies to reduce tension on the spot
- Know when to intervene, when to step back and when to escalate
- Create predictable routines that promote safety and calm
EXTENSION 2
Working Together: Aligning Support Staff with the Whole-School Approach
Audience: Inclusion Leads, Behaviour Leads
- Clarify roles and responsibilities in behaviour support
- Promote shared language and expectations across all staff
- Support professional confidence through training and inclusion
- Strengthen links between classroom, pastoral and support staff
EXTENSION 3
Building Trust with Pupils Who Push Back
Audience: Support staff
- Understand the roots of defiance, resistance or shutdown
- Respond in ways that preserve dignity and keep connection open
- Use micro-interactions to shift relationships over time
- Balance care and boundaries without taking it personally
EXTENSION 4 - ACTION PLANNING
Planning Session – Turning Training Into Action
Audience: Senior Leadership Team
- Review your school’s current approach to emotionally based school avoidance
- Identify key priorities and barriers to implementation
- Develop a practical, role-specific action plan
- Align follow-up support, training and communication strategies
Accessible Pricing
Flexible Delivery, Clear Pricing
Webinar
75-minute Online Webinar
£
500
Plus VAT
-
Delivery of core module to your team
-
A pre-session questionnaire to tailor delivery
-
Follow-up access to on-demand CPD courses
-
Plus, get access to the recording for just £95 extra
Popular
Keynote
90-minute Face to Face Training
£
700
Plus Travel and VAT
-
Delivery of core module to your team
-
A pre-session questionnaire to tailor delivery
-
Follow-up access to on-demand CPD courses
-
All handouts, slides and resource packs included
Half Day
Half Day Face to Face Training
£
950
Plus Travel and VAT
-
Core Module + 1 Extension Module
-
A pre-session questionnaire to tailor delivery
-
Follow-up access to on-demand CPD courses
-
All handouts, slides and resource packs included
Full Day
Full Day Face to Face Training
£
1350
Plus Travel and VAT
-
Core Module + 2 Extension Modules
-
A pre-session questionnaire to tailor delivery
-
Follow-up access to on-demand CPD courses
-
All handouts, slides and resource packs included
Best Value
Need something cross-school or for multiple sites? Get in touch for a quote.