Inhouse Training

Managing Challenging Situations in Non-Classroom Spaces

Support staff to confidently handle behaviour challenges in corridors, playgrounds, dining halls and other shared spaces — with calm, clarity and consistency.

Behaviour incidents often happen in non-classroom spaces where pupils feel less supervised and routines may be less clear. This training helps support staff take calm, confident action in these moments, reinforcing consistency and safety across the whole school day.

What This Training Helps Your Team to Do

Recognise when and why behaviour changes in less structured spaces
Respond quickly and proportionately without escalating the situation
Reinforce the same expectations used in classrooms
Build positive relationships through micro-interactions
Feel confident and valued in upholding whole-school behaviour culture

What You Get

What Training Is Included?

We’ve designed this training to be both consistent and flexible. Every session includes the core module, and you can add one or two optional modules for a deeper, more tailored experience.

CORE MODULE

Confidence in the Moment: Responding Calmly and Consistently

Audience: Support staff

Identify early signs of escalation in shared or unstructured areas
Use calm body language, tone and language to prevent incidents
Apply simple strategies to de-escalate without confrontation
Handle incidents in line with school policy without overreliance on teaching staff

EXTENSION 1

Creating Safe and Predictable Shared Spaces

Audience: Pastoral staff, SLT, Site Staff

Use layout, visibility and routines to reduce disruption
Establish clear, consistent expectations for transitions and social times
Respond to hotspots with supervision strategies that work
Promote positive behaviours through visibility and approachability

EXTENSION 2

Supporting Pupils with SEMH Needs Outside the Classroom

Audience: Inclusion Leads, Behaviour Leads, Support Staff

Understand what causes dysregulation in corridors, playgrounds and lunch halls
Recognise and respond to shutdown, defiance or explosive behaviour
Use non-verbal strategies to support emotional regulation
Create safe exit plans or cool-down options tailored to individual needs

EXTENSION 3

Consistent Boundaries, Shared Language

Audience: All staff

Use agreed phrases and scripts to keep expectations consistent
Avoid mixed messages or contradictory responses from different staff
De-escalate firmly but kindly, using a relational approach
Work as a team to create calm, connected spaces beyond the classroom

EXTENSION 4 - ACTION PLANNING

Planning Session – Turning Training Into Action

Audience: Senior Leadership Team

Accessible Pricing

Flexible Delivery, Clear Pricing

£ 500 Plus VAT

Delivery of core module to your team
A pre-session questionnaire to tailor delivery
Follow-up access to on-demand CPD courses
Plus, get access to the recording for just £95 extra

Popular

£ 700 Plus Travel and VAT

Delivery of core module to your team
A pre-session questionnaire to tailor delivery
Follow-up access to on-demand CPD courses
All handouts, slides and resource packs included

£ 950 Plus Travel and VAT

Core Module + 1 Extension Module
A pre-session questionnaire to tailor delivery
Follow-up access to on-demand CPD courses
All handouts, slides and resource packs included

£ 1350 Plus Travel and VAT

Core Module + 2 Extension Modules
A pre-session questionnaire to tailor delivery
Follow-up access to on-demand CPD courses
All handouts, slides and resource packs included

Best Value

Need something cross-school or for multiple sites? Get in touch for a quote.