Conflict in schools is inevitable — but how it's handled makes all the difference. This honest, practical course is built around one central idea: conflict, approached well, doesn't have to damage relationships. It can actually strengthen them. Across five engaging video modules, this course explores the full range of difficult conversations that school staff encounter — from navigating tension with a colleague to handling an emotionally charged parent, to staying regulated in a charged moment with a student. Rather than offering scripts to memorise, this course gives staff a genuine understanding of why conflict escalates, what gets in the way of resolution, and how to show up to difficult conversations with both confidence and care. The final module turns the lens inward, looking at how to manage your own emotional response after a hard conversation — and how to repair and rebuild when things don't go as planned.

Every child deserves to be understood, valued and supported — and the adults around them make all the difference. This pathway brings together all of Creative Education's SEND courses into one accessible, structured programme designed to build your knowledge and confidence at your own pace. Whether you're a teacher looking to better support the diverse learners in your classroom, a teaching assistant wanting to deepen your understanding, or simply someone who wants to feel better equipped to make a real difference, this pathway will take you on a practical, evidence-informed journey through the full landscape of SEND. From understanding the neuroscience behind autism and ADHD, to creating genuinely inclusive environments, supporting pupils with complex needs, and adapting your teaching for SEMH, each course builds on the last to give you a rounded, confident approach to inclusion. Dip in and out around your schedule, or work through from start to finish — every course comes with a certificate, and the full pathway rewards you with a certificate of completion to demonstrate your commitment to inclusive practice.

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