Diabetes is one of the most common long-term health conditions affecting children and young people in the UK. In a school of any reasonable size, there will almost certainly be pupils managing diabetes day to day — navigating blood glucose levels, monitoring equipment, insulin, and the particular challenges that come with doing all of that in a busy, social, and often unpredictable school environment. More Than Sugar is a 20–25 minute on-demand CPD course designed for all school staff, regardless of role or prior knowledge. Using plain language and school-based scenarios, it provides a clear and accessible introduction to what diabetes is, how it affects pupils in the school day, how to recognise when something is wrong, and what to do about it. This is an awareness course. Staff who complete it will not be qualified to administer clinical treatment, but they will know enough to recognise a diabetic episode when they see one, to act appropriately in the first critical moments, and to support pupils with diabetes to feel confident and included rather than anxious or singled out.   What the course covers

• What diabetes is, the difference between Type 1 and Type 2, and why the common myth about sugar needs to be challenged
• How diabetes affects a pupil’s day-to-day experience at school, including blood glucose monitoring, insulin management, mealtimes, and physical activity
• What an individual healthcare plan is and why staff should know where it is and what it says
• The signs of hypoglycaemia (low blood sugar) and why they can be mistaken for tiredness, distraction, or poor behaviour
• The signs of hyperglycaemia (high blood sugar) and how it differs from a hypo
• How to respond if a pupil shows signs of a hypo or hyper, including when to call 999
• Post-incident responsibilities: recording what happened, communicating with parents and relevant staff, and supporting the pupil sensitively

  Who it is for This course is suitable for all staff in schools and educational settings, including teachers, teaching assistants, lunchtime supervisors, office and support staff, and any other adult working with or around pupils. No prior medical knowledge is assumed. It is particularly valuable for staff who may not have received formal diabetes awareness training and for schools wanting to ensure whole-staff confidence around this common condition.

Working in school transport means handling more personal information than most people realise. Route sheets with home addresses. Medical and SEND details shared to keep pupils safe. Conversations with parents and school staff that carry information about real children and real families. All of this matters — and all of it is covered by data protection law. Keep It Safe is a 15–20 minute on-demand CPD course designed specifically for school transport drivers, escorts, supervisors, and support staff. Using plain language, practical examples, and everyday transport scenarios, it gives staff a clear and accessible introduction to GDPR and what it means for their specific role. This course does not assume any prior knowledge of data protection. It is written for people who want to understand what their responsibilities are, feel confident in their day-to-day practice, and know what to do if something goes wrong.   What the course covers

• What GDPR is and why it applies to transport staff as well as office-based colleagues
• What counts as personal data in a transport context — including information that might not seem obvious
• The concept of special category data, including medical information, SEND details, and mental health information, and why it requires extra care
• Confidentiality on the route — conversations in the vehicle, handling paperwork, communicating with parents, and the use of photos and social media
• What a data breach looks like in a transport setting, and why prompt reporting matters
• Practical habits for protecting personal data as part of everyday working practice

  Who it is for This course is aimed at anyone working in a school transport role who comes into contact with information about pupils, families, or colleagues. This includes school transport drivers, passenger assistants, escorts, minibus supervisors, and transport coordinators. It is suitable for both employed and contracted staff, and for those new to the role as well as more experienced staff refreshing their knowledge.

Not every interaction a young person has at school takes place in a classroom. The conversations in the corridor, at the reception desk, on the minibus, or in the lunch queue matter just as much — and the people who have them carry just as much influence. Seen and Heard is a 15-minute on-demand CPD course designed specifically for support staff, office staff, school transport staff, and non-teaching roles. It explores what unconscious bias is, where it comes from, and how it can quietly shape the decisions we make and the way we engage with children, young people, families, and colleagues — often without us ever realising. Using accessible language, relatable scenarios, and honest reflection prompts, this course helps staff in every role understand how bias operates and what they can do about it.   What the course covers

• What unconscious bias is — and why it is not the same as deliberate prejudice
• How the brain builds mental shortcuts and why they can carry bias
• Common types of unconscious bias including affinity bias, confirmation bias, and the halo effect
• How bias shows up in everyday school interactions outside the classroom
• The real impact of biased interactions on pupils, families, and colleagues
• Practical strategies for interrupting bias, including slowing down, checking assumptions, and seeking diverse perspectives
• The role of organisational culture and how fairness can be embedded across a whole school

  Who it is for This course is aimed at all school-based staff who work with or around children and young people but whose roles sit outside the teaching structure. This includes teaching assistants, learning support assistants, reception and administrative staff, school business managers, site and premises staff, catering and cleaning staff, school transport and minibus staff, and any other non-teaching roles in a school or educational setting.

Working in school transport with pupils who have social, emotional, and mental health needs or special educational needs and disabilities is a uniquely demanding role. Drivers and passenger assistants are often managing challenging situations in a confined space, without immediate backup, and on a schedule they cannot simply pause. When a pupil becomes dysregulated — upset, anxious, angry, or overwhelmed — knowing how to respond can make the difference between a situation that settles quickly and one that escalates.  When Things Get Difficult is a 15–20 minute on-demand CPD course designed specifically for school transport drivers and passenger assistants. Using accessible language and transport-specific scenarios, it gives staff a practical awareness of why challenging behaviour happens, how to spot it early, and what de-escalation looks and sounds like in their specific working environment.  This course assumes no prior training in SEMH or SEND. It is written for people who want to feel more confident, more prepared, and better equipped to support the pupils in their care — while also keeping themselves and others safe.    What the course covers 

• Why pupils with SEMH and SEND may find the transport environment particularly challenging, including the role of sensory triggers, transition anxiety, and stress responses 

• How to understand challenging behaviour as communication rather than defiance 

• The early warning signs that a pupil may be becoming dysregulated, and the value of knowing your pupils well enough to spot the difference from their baseline 

• Common verbal and non-verbal cues that signal rising distress or agitation 

• Practical de-escalation techniques, including tone of voice, body language, language choices, giving space, and avoiding power struggles 

• How drivers and passenger assistants can work together effectively during a difficult moment 

• What to do after an incident, including supporting the pupil, looking after yourself, recording what happened, and communicating with the school 

  Who it is for  This course is designed for school transport drivers and passenger assistants (also known as escorts or transport support staff) who work with pupils with SEMH and/or SEND needs. It is suitable for both new and experienced staff, and for those employed directly by a school or local authority as well as those working for an independent transport contractor. 

Everything your exam staff need — in one place. This bundle brings together two essential courses for anyone involved in administering exams in an educational setting. Whether you're preparing for written examinations, oral assessments, or both, this package gives your team the knowledge and confidence to fulfil their role with professionalism and compliance. Certificate in Invigilating Exams covers the full written exam process — from understanding JCQ guidelines and setting up the examination environment, through to managing irregularities and completing post-exam procedures. Updated for 2025/2026, it ensures your staff are current with the latest regulatory changes. Facilitating Oral Examinations: A Guide for Invigilators and Exam Staff addresses the distinct demands of oral assessments, which are often overlooked in standard invigilator training. It guides staff through the specific requirements of oral exams, supporting nervous candidates, managing access arrangements, and knowing what to do when things don't go to plan. Together, these courses provide comprehensive, regulation-informed training across both assessment formats — ideal for schools and colleges looking to upskill their entire exams team ahead of assessment season. 12 modules | Two certificates on completion | Self-paced, on-demand learning

Most school emergencies are not dramatic. They are a pupil who has fallen in the playground, a colleague who has fainted during a staff meeting, a child in distress after a collision on the sports field. In the minutes before a trained first aider arrives or an ambulance is called, the response of the nearest adult can make a significant difference — not just to outcomes, but to how safe and supported the person in difficulty feels. First Aid Awareness for School Staff: Be Ready, Be Confident is a comprehensive, on-demand CPD course designed for all school staff regardless of their role or prior first aid experience. Across six clearly structured sections, it introduces the principles of first aid, covers the most common emergency situations that arise in schools, and gives every member of staff the knowledge and confidence to act appropriately in those critical first moments. This course is an awareness programme. It is not a substitute for hands-on, accredited first aid training, and completing it does not qualify staff as designated first aiders. It is designed to sit alongside — and complement — the school's formal first aid provision, ensuring that every adult in the building has a confident working knowledge of what to do, who to call, and how to help.   What the course covers

• The legal framework for first aid in schools and the responsibilities of employers, governing bodies, and individual staff members
• How to assess a first aid situation safely using the primary survey (DRSABC)
• The most common emergencies in school settings, including loss of consciousness, choking, asthma attacks, seizures, head injuries, and fainting
• CPR — including hands-only CPR for bystanders — and how to use an automated external defibrillator (AED)
• First aid for bleeding, burns and scalds, and head injuries
• First aid for musculoskeletal injuries including broken bones, sprains, and strains
• Post-incident responsibilities: record-keeping, communication with parents, and how schools review and learn from first aid events
• What every member of staff should know: where the first aid kit is, who the trained first aiders are, how to raise the alarm, and where the AED is located

  Who it is for This course is suitable for all school-based staff, including teachers, teaching assistants, support staff, office and administrative staff, site and premises staff, lunchtime supervisors, and any other role in a school or educational setting. No prior first aid knowledge is assumed.

In 2021, five-year-old Benedict Blythe died from anaphylaxis at school after being given food containing milk — a reaction that should never have happened. His death, and the findings of the inquest that followed, exposed serious failings in how schools manage allergies — and gave rise to the campaign for Benedict's Law, which seeks to make allergy awareness training mandatory for all school staff. This course exists because of Benedict. It is a practical, thorough, and compassionate response to the legal, moral, and day-to-day responsibilities that every member of school staff carries when a child with allergies is in their care. Across five video modules, the course covers the allergy landscape in schools — including the sobering reality that around two children in every classroom live with a food allergy, and that 30% of severe reactions in children occur in those with no prior diagnosis. It moves through the recognition of symptoms and the correct use of auto-injectors, the legal framework and what Benedict's Law means for schools, and the practical systems — risk assessments, care plans, communication with families — that make a setting genuinely allergy-safe. The course closes with a focus on the human side: supporting the child with allergies, building an inclusive environment, and ensuring that every adult around that child feels confident enough to act. This is not a course about compliance for its own sake. It is about making sure that what happened to Benedict does not happen to another child.

Oral examinations carry their own distinct requirements — and yet the staff facilitating them don't always receive the same level of preparation as those working in written exam rooms. This practical, accessible course is designed to change that. Across six short videos, this course equips invigilators and exam staff with everything they need to facilitate oral assessments with confidence, compliance, and care. From understanding the specific demands of the oral exam format to navigating JCQ guidelines, setting up the right environment, supporting nervous candidates, managing access arrangements, and handling the unexpected — this course covers the full picture of the invigilator's role, from preparation through to post-exam responsibilities. Whether you're new to oral examinations or looking to refresh your practice ahead of an upcoming assessment season, this course offers clear, regulation-informed guidance grounded in real-world scenarios.

Conflict in schools is inevitable — but how it's handled makes all the difference. This honest, practical course is built around one central idea: conflict, approached well, doesn't have to damage relationships. It can actually strengthen them. Across five engaging video modules, this course explores the full range of difficult conversations that school staff encounter — from navigating tension with a colleague to handling an emotionally charged parent, to staying regulated in a charged moment with a student. Rather than offering scripts to memorise, this course gives staff a genuine understanding of why conflict escalates, what gets in the way of resolution, and how to show up to difficult conversations with both confidence and care. The final module turns the lens inward, looking at how to manage your own emotional response after a hard conversation — and how to repair and rebuild when things don't go as planned.

This practical course is designed for teachers, heads of department, and anyone supporting students in the final stretch before their GCSE English exams. Whether you're running booster sessions, leading intervention groups, or looking for fresh strategies to reignite student progress, this course gives you targeted, high-impact tools you can use straight away.  Across six short videos, we explore how GCSE English Language and Literature are structured and where marks are really won and lost, how to diagnose individual gaps quickly, and how to shift the mindset of students who feel it's already too late. We cover the language techniques and exam skills that make the biggest difference under time pressure, from mastering assessment objectives to structuring strong responses on both papers. We also look at practical approaches for motivating disengaged learners, supporting students with SEND, and giving families meaningful ways to help at home.  Because with the right focus and the right strategies, progress is always still possible. 

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This engaging and thought-provoking CPD course explores one of the most fundamental — and frequently overlooked — aspects of working with children and young people: what it truly means for a child to feel safe. Going far beyond physical safety procedures and risk assessments, this course takes a holistic and deeply practical look at the multiple dimensions of safety that every young person needs in order to learn, connect, and flourish. Drawing on trauma-informed practice, emotional literacy, growth mindset theory, and person-centred approaches, participants will leave with both a richer understanding of children's needs and a concrete toolkit of strategies to apply in their own setting.

Every child deserves to be understood, valued and supported — and the adults around them make all the difference. This pathway brings together all of Creative Education's SEND courses into one accessible, structured programme designed to build your knowledge and confidence at your own pace. Whether you're a teacher looking to better support the diverse learners in your classroom, a teaching assistant wanting to deepen your understanding, or simply someone who wants to feel better equipped to make a real difference, this pathway will take you on a practical, evidence-informed journey through the full landscape of SEND. From understanding the neuroscience behind autism and ADHD, to creating genuinely inclusive environments, supporting pupils with complex needs, and adapting your teaching for SEMH, each course builds on the last to give you a rounded, confident approach to inclusion. Dip in and out around your schedule, or work through from start to finish — every course comes with a certificate, and the full pathway rewards you with a certificate of completion to demonstrate your commitment to inclusive practice.

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