Suitable for: Any member of teaching or non-teaching staff looking for practical strategies for managing behaviour and resolving conflict; as well as those directly involved in leading or managing others.
Phases suitable for:
The term conflict describes friction, distrust, or lack of empathy between individual team members or with a person you directly line manage. Conflict in itself may not be an entirely negative aspect as when dealt with properly it can result in increased understanding, cohesion and improved knowledge. However, when managed in the wrong way, real and legitimate differences between people can quickly spiral out of control. Participants will gain an understanding of the different types of conflict and how to resolve conflict in such a way that both parties benefit from the process. In addition, this course is designed to increase the participants’ confidence in delivering difficult messages.