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Skills for School and College Frontline Office and Reception Staff

Developing communication and management skills to convey a professional image for your school or college

Open Training Course Open Course
Inhouse Training Course In-house

Suitable for: School or college office staff and managers who want to give the best possible first impression to visitors and callers and to fulfil all aspects of their role effectively.

Phases suitable for:

  • Primary
  • Secondary
  • Further Education
  • Special

Course Reference: 4771WW
Price: £299.00 + VAT or hold in-house
Timings: 10am - 4pm Book Now

As they are frequently the first point of contact with the outside world, front-line staff play a vital role in shaping the image and reputation of their school or college. This course will help office staff from primary, secondary and special schools, as well as FE colleges, to maximise their potential in these areas.

  • Giving a professional and courteous impression to visitors and callers
  • Becoming a vital link in the school’s management chain
  • Developing key skills for running reception successfully
  • Improving communication and listening skills
  • Handling difficult people, coping with crises and conflict
  • Projecting a professional image
  • Promoting co-operation amongst colleagues
  • Improving your management skills

Fri 5th Jul 2019

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Fri 6th Dec 2019

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Mon 16th Mar 2020

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Mon 23rd Sep 2019

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Thu 9th Jan 2020

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Thu 20th Jun 2019

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Thu 28th Nov 2019

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Fri 27th Mar 2020

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Mon 14th Oct 2019

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Thu 27th Feb 2020

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