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Health and Wellbeing

The Right Words: Supporting Young People in Distress

Stay calm and find the right words when a young person comes to you in distress, even when what they say is hard to hear.

  • 0.25 CPD hours
  • Certificate
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On its own: £51 including VAT · 12 months' access

About this course

"Can I talk to you?" Five words that can make any adult's stomach drop. What if it's self-harm, or suicide, or something at home you've no idea how to handle?

You'll see how a string of anxious questions (What happened? Does your mum know?) can turn support into an interrogation, and why one open question does more. You'll learn to keep your voice slow and low when a young person is angry or upset, to stay steady when they raise something taboo, and to work out next steps with them once the worst has passed, rather than taking over.

You don't need to fix anything to help. What a young person tends to remember is the adult who stayed calm and thanked them for trusting them with it.

Modules

8 modules
  1. 1The Foundations of Communication with Distressed Students
  2. 2Creating an Environment Where Young People Feel Heard
  3. 3The Art of Asking Less and Listening More
  4. 4Walk With Them
  5. 5What Comes Next — Moving Forward With the Young Person
  6. 6Talking About Taboos
  7. 7Thank You for Trusting Me
  8. 8Becoming Someone a Young Person Can Talk To

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  • A certificate with your CPD hours that anyone can check online.
  • Buy the course and you have 12 months to finish it.
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On its own: £51 including VAT · 12 months' access

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