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In-house session

De-escalation and Managing Difficult Incidents with Confidence

Give every staff member the tools to stay calm, reduce escalation, and respond consistently — even in the most challenging moments.

  • 75 minutes to a full day
  • Online or in person
  • Follow-up courses included
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From £695 + VAT for a 75-minute webinar. In school from £850 + travel + VAT.

A trainer leading a session for school staff

What the session covers

When behaviour escalates, staff often feel unsure, unsafe or unsupported. This course equips your team with the mindset, language and strategies to de-escalate situations effectively and recover well afterwards — all while upholding a relational, inclusive approach.

What this training helps your team to do

  • Respond to escalation with calm and clarity
  • Reduce risk and disruption in high-stress situations
  • Use shared language and routines for consistency across staff
  • Build pupils’ capacity to self-regulate over time
  • Rebuild relationships and maintain emotional safety after incidents

Formats and prices

Prices exclude VAT
  • Webinar75-minute online webinar£695
  • Keynote90-minute face-to-face training£850 + travel
  • Half dayHalf-day face-to-face training£1,150 + travel
  • Full dayFull-day face-to-face training£1,495 + travel

Travel is quoted before you book.

Online courses to follow up

After the session, staff take short courses so the ideas carry into next term.

Book this session for your staff

Tell us when and how many, and we’ll come back with a trainer, a date and a price.

Enquire about this session
Book a call