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In-house session

Confident, Compassionate Conversations for Support Staff

Equip your support staff with the confidence and communication tools to de-escalate conflict, build trust and contribute to a calm, consistent school culture.

  • 75 minutes to a full day
  • Online or in person
  • Follow-up courses included
Enquire about this session
Book a call

From £695 + VAT for a 75-minute webinar. In school from £850 + travel + VAT.

A trainer leading a session for school staff

What the session covers

Support staff often play a crucial role in building relationships and maintaining calm — yet they may receive little training in how to respond when things go wrong. This course provides practical, confidence-boosting strategies to help support staff handle difficult conversations with clarity, consistency and compassion.

What this training helps your team to do

  • Respond confidently to conflict, dysregulation or defiance
  • Use calm, clear language to de-escalate tension
  • Build trust with pupils through everyday interactions
  • Support whole-school consistency in communication and behaviour
  • Feel equipped and valued as part of the wider behaviour strategy

Formats and prices

Prices exclude VAT
  • Webinar75-minute online webinar£695
  • Keynote90-minute face-to-face training£850 + travel
  • Half dayHalf-day face-to-face training£1,150 + travel
  • Full dayFull-day face-to-face training£1,495 + travel

Travel is quoted before you book.

Online courses to follow up

After the session, staff take short courses so the ideas carry into next term.

Book this session for your staff

Tell us when and how many, and we’ll come back with a trainer, a date and a price.

Enquire about this session
Book a call