How to Manage Conflict and Keep Cool in a Crisis

This is a playback of a past live webinar.  It can be hard to remain cool in the face of challenge or a crisis so in this session you’ll be walked through a range of techniques to help you to do just that.  You’ll consider how to diffuse and respond to anger and how to remain (or at least appear to remain) calm when a child is deeply distressed and in need of a supportive adult.

Course Content

Open Registration

Course Includes

  • 1 Module
  • Course Certificate

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