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Dealing with Difficult Parents

Practical strategies to deal with even the most challenging situations

Open Training Course Open Course
Inhouse Training Course In-house

Suitable for: Any member of school staff from a school or any phase or type who wishes to learn new strategies for managing difficult behaviour from parents.

Phases suitable for:

  • Primary
  • Secondary
  • Further Education
  • Special

Course Reference: 7835WW
Price: £299.00 + VAT or hold in-house
Timings: 10am - 4pm Book Now

From time to time all staff will be faced by a difficult and demanding parent. From challenging academic results to accusations of bullying some parents can be very intimidating or even aggressive. This course is suitable for anyone (including support and admin staff) from primary, secondary and special school as well as FE colleges and will examine effective ways of handling such situations. Real situations will be studied and appropriate solutions reviewed. This course is suitable for all staff who come into face to face or telephone contact with parents.

  • Parents as consumers - and the issues this raises
  • What makes a parent angry?
  • Defusing the situation
  • The surprise encounter
  • Preparing for a meeting and the importance of taking notes
  • Calling a meeting closed and escalation of issues
  • Your legal responsibilities
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BIRMINGHAM

Wed 27th Nov 2019

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