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Dealing with Difficult Parents

Practical strategies to deal with even the most challenging situations

Open Training Course Open Course
Inhouse Training Course In-house

Suitable for: Any member of school staff from a school or any phase or type who wishes to learn new strategies for managing difficult behaviour from parents.

Phases suitable for:

  • Primary
  • Secondary
  • Further Education
  • Special

Course Reference: 7835WW
Price: £299.00 + VAT or hold in-house
Timings: 10am - 4pm Book Now

From time to time all staff will be faced by a difficult and demanding parent. From challenging academic results to accusations of bullying some parents can be very intimidating or even aggressive. This course is suitable for anyone (including support and admin staff) from primary, secondary and special school as well as FE colleges and will examine effective ways of handling such situations. Real situations will be studied and appropriate solutions reviewed. This course is suitable for all staff who come into face to face or telephone contact with parents.

  • Parents as consumers - and the issues this raises
  • What makes a parent angry?
  • Defusing the situation
  • The surprise encounter
  • Preparing for a meeting and the importance of taking notes
  • Calling a meeting closed and escalation of issues
  • Your legal responsibilities

Wed 27th Nov 2019

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Wed 12th Feb 2020

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Tue 5th May 2020

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Tue 24th Nov 2020

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Mon 1st Mar 2021

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Mon 24th May 2021

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Tue 14th Jan 2020

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Mon 22nd Jun 2020

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Tue 22nd Sep 2020

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Fri 22nd Jan 2021

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Tue 20th Apr 2021

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Wed 22nd Jan 2020

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Mon 18th May 2020

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Mon 19th Oct 2020

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Wed 10th Mar 2021

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Wed 30th Jun 2021

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Mon 2nd Mar 2020

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Thu 2nd Jul 2020

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Fri 2nd Oct 2020

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Fri 8th Jan 2021

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Mon 21st Jun 2021

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